Working in a changing environment and believing that we need to be 'creative', where ever we are and what ever we are doing, means that we do not have a big set of policies to guide us. We prefer to be flexible, go with the flow, as life should be, but use our vision, mission and values to guide us.
We do have some policies though, chief among them being the guiding Responsible Tourism Policy. Combined with the value system, this becomes an important tool to help us go forward and stick to our path.
Legalities of business demands that we also have Booking Terms and Conditions.
We do not like to put in too much terms and conditions, as this is a hinderance to our working relationship. However, there are legalities involved in conducting trips, and in order to make things clear, so we all know where we stand, as a company and as a client, the terms and conditions have to be laid out.
We would be like to flexible in our payment terms, so that clients can pay at their convenience. However, complete flexibility in payment is never possible, and we hope our clients will understand that.
We offer the following four payment options:
a. 10% to confirm and 90% four weeks before arrival
b. 50% to confirm and 50% two weeks before arrival
c. 75% to confirm and 25% on arrival in Nepal
d. 100% advance payment
We are working on accepting credit card payments through a paypal account, but this is not easy in Nepal's banking industry and will take some time. Until then, we will have to rely on bank transfers and cash. Banking details will be furnished in our invoice.
Our first concern is the reduction of risk to health and safety as far as practically possible. socialtours & socialtreks has adopted a six-point health & safety policy which can be found below.
We have strong relationships with local and national health care facilities should any assistance be required resulting from an incident or situation. Our clients and staff are assured that they are never alone and always have someone to turn to in the immediate location and are not expected to rely on a representative hundreds of miles away.The principles and ethos of socialtours & socialtreks are paramount to the company’s excellent safety record.
At the very start of the company, we at socialtours.com travels and socialtreks.com adventures developed a guideline for travelling responsibly in Nepal. We produced a policy outlining a set of responsible points that we endeavour to adhere too. These early efforts placed us as leaders in the responsible tourism movement within Nepal, something all team members are very proud of.
We cannot claim that we have achieved every point on our policy to our complete satisfaction, but we continue to pursue our goal. We have voluntary allowed our actions to be audited by an external mediator in an attempt to better ourselves in this field.
Download the Responsible Tourism Policy brochure here.
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